Through relevant trainings employees will acquire a variety of relationship management skills that will help to maintain a stable, healthy atmosphere in your office.
Building Relationships
Form strong bonds with colleagues, partners or clients, securing mutually beneficial interests
Learn how to add value and make the other party walk out thinking that the deal was a good one
Productive cooperation
The course starts with exploring the importance and benefits pumped negotiation skills may may bring not only in personal, but in a business setting too. We will define the reasons to prioritise training and establish its importance within a team. In the first module participants will learn the key negotiation concepts, its process and terms.
This part of the course is dedicated to communication skills essential for establishing a foundation for productive and successful negotiations. Participants will learn strategies and techniques to find personal approach even to the most difficult people, build trust, rapport and persuade others. In this module we get a dive into emotional intelligence, practice empathy and active listening.
In order to build strong teamwork participants will learn techniques for effective team negotiations, defining do’s and don’ts in teams. We will dive into ethics, tools to balance competitive and cooperative approaches, learn cultural differences and their impact on negotiation. In this module we will cover adapting communication styles for cross-cultural negotiations, strategies for overcoming cultural barriers, ways to build cultural awareness.
In the final module we will summarize the tools required to negotiate successfully and reflect on the course goal of training negotiation skills. Together we will analyze negotiation outcomes and lessons learned. Each participant will get an assignment to develop a personal negotiation improvement plan to continue education and discover skill-building opportunities. There will be several negotiation success stories and experiences, followed by a thank you and a wrap-up.
Juniors
Starting their careers, looking to develop interpersonal relationships within teams
Customer-facing positions
Team members, who work in sales,
marketing or customer service
Team-leads
Whose success depends on managing people through communication and attitude
Our team is not big yet, however we assigned the course for sales and marketing team, following-up with the rest of the departments. The content has lots of video lessons and fun movie cuts to demonstrate examples. Thank you.