Turn conflict into cooperation
conflict management
Companies willing to invest in sales training are 57% more effective than rival companies that make no such investments.
- 1Online self-education in 15 min a day
- 2Written by a
world-wide expert - 3Practical assignments to develop skills
- 4Certificate of completion
Your people bring different perspectives and knowledge to your team, improving problem solving and performance. But difference can sometimes lead to conflict.
Welcome to this online course
dedicated to conflict management!
dedicated to conflict management!
Employees will learn how to navigate conflicts together, developing stronger relationships
and contributing to a more resilient and high-performing organization
- Conflict managementLearn to handle conflicts and defuse tense situations with colleagues, addressing their emotions and concerns
- Critical thinking
Develop critical thinking to make informed decisions, solve complex problems, and identify potential risks
- Emotional intelligencePractice facilitating a challenging conversation that maintains civility and fosters positive outcomes
- Building trustBeing willing to address conflict openly requires trust from each side to deal effectively and resolve
- Stress managementStrategies and tools to manage own feelings, creating a safe environment to reach an agreement
- Productive cooperationNavigate through a conflict in order to achieve a satisfactory solution where both parties feel valued
How the course goes
We know the effort it takes to get employees trained.
That is why we designed Evolve app with game mechanics. A TikTok with educational content.
Lessons are packed in short videos, while tasks
are peppered with entertaining twist.
Lessons are packed in short videos, while tasks
are peppered with entertaining twist.
The course is divided into small bits with daily tasks, taking a few minutes to keep employees engaged
Employees communicate, collaborate and progress together, even sharing their answers with other co-workers
Microlearning
Social interaction
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Employees sign up
To your company branded course
Learn the topic
Through interactive daily micro-activities
Complete assignments
And develop new skills through smart gamification
Take surveys
Collect data on employee feedback
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6
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Social intranet
Builds trust and creates stronger teams
Final results
Course summary and employee leaderboard
Get certificates
Issued after the whole course is completed
Deep data analytics
HR report with teams analytics and recommendations
The course program consists of 7 modules,
each with practical assignments
In every module participants learn useful theory via daily video lessons, as well as complete tasks and exercises to develop new soft skills. Obligatory tasks must be completed before moving on to the next module. This high-stakes format ensures your full commitment and dedication, pushing you to make the most of every opportunity for growth.
We start with identifying the definition of a conflict, its types, the difference between constructive and destructive conflicts, as well as the key indicators to measure success in conflicts. Why loosing in conflict feels so badly and how to apply personal power and skills vs authority? Roles of emotions, competencies and skills in resolving a conflict
In this section participants will work with self-awareness, linking own goals with values, understanding their strategies, emotions and needs, as well as defining ineffective strategies that previously brought to disappointing results. How do words and behaviors trigger other people? Types and functionality of emotions.
This part of the course is dedicated to self-assessment and identifying different types of people, as well as their strategies in a conflict. Participants will lear to find conflict triggers of each other and will learn the process of how people “fall” into conflicts.
During the 4th module we learn how intentions and assumptions impact conflicts and create misunderstanding. Participants will work to identify real reasons for conflicts and will study the concept of needs.
In this module participants will learn techniques of self-management, working with own mind and concepts around the conflict. We will walk through the rights and obligations in a conflict, as well as will learn to admit mistakes. Another topic is how to protect own borders, respecting borders of others. The team will practice embodiment techniques to deal with stress of conflict.
In the 6th module the team learns skillful methods to take themselves out of the conflict situation. Together we walk through the ways to calm down others and soften difficult situations, as well as work with painful feelings and aggression.
Now it's time to learn how to create harmony instead of triggering the conflict. Together we practice different tools like active listening, open questions and other tips to turn a conflict into a productive cooperation. Step by step team members practice to define a problem, then learn to acknowledge it, checking that both sides understand it in the same way, and then find a solution together. In the end the team goes through a day together, identifying actual and potential conflicts.
14 days
Course runs online
Pass it when convenient
Pass it when convenient
19 lessons
Daily short video lessons
make it easy to learn new
make it easy to learn new
14 tasks
Develop new skills and
implement them right away
implement them right away
Provide your teams with the skills to identify triggers and assumptions that lead to misunderstandings, along with strategies for navigating these situations, negotiating, and preventing conflicts.
Leave your contacts to discuss more
Who is this course for?
Teams and departments
Who work independently or remotely and feel lack of involvement
-1-Junior and Middle Managers
New to their role, or with experience
but little previous training
-2-Team-leads
Who manage a team of employees or is in charge of processes and departments
-3-
Meet the course author
Don't miss this opportunity to learn from the best in the industry and take your communication skills to unprecedented heights
Ekaterina Podoprigora
Executive Coach and Leadership Trainer
Expert in corporate conflict resolutions, has a private practice of individual and group consulting.
Leadership development, business trainings, organizational development, personnel assessment programs, business and leadership skills development, coaching and facilitation. Has an extensive experience in project management.
Has conducted over 1000 training programs and consulting projects in EU, USA, Canada and CIS.
Leadership development, business trainings, organizational development, personnel assessment programs, business and leadership skills development, coaching and facilitation. Has an extensive experience in project management.
Has conducted over 1000 training programs and consulting projects in EU, USA, Canada and CIS.
Certificate of completion
Certificates are issued to all participants, that have completed the course, acknowledging the development of the subject skills
Easy Evolve admin tools
Track your teams with an easy admin panel: progress and success, survey results, employee feedback and much more.
Deliver the right training, at the right time, without overtraining.
Deliver the right training, at the right time, without overtraining.
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What our customers say
We've asked our corporate clients to share their feedback
We assigned the conflict management within teams course for the whole company. I was impressed by how thorough the information was, as well as by the amount of practice that as a result allowed to capture the new information. Great content, engaging mechanics. I would recommend this course to other teams.
I strongly recommend to pass this intensive 2 weeks course to the teams that work on strategic projects, like our team did. This course gave us a thorough overview of main principles of conflict less and effective cooperation, allowing to practice on the go. We now continue with the other courses to complete the development track.
We have assigned this course to the team of 11 to increase collaboration and workplace satisfaction. Conflicts is not something that we face often, but there might be different views like in any team, so this course allowed us to learn and practice managing any disagreements effectively. We specifically enjoyed the practical assignments and chat communication. This was an exciting 2 weeks journey! Strongly recommend this course.
We took the course as a part of 2023 employees development program. The goal was to make collaboration more comfortable, build trust and learn how to manage conflicts. The team and I passed the course together. We enjoyed the format: daily 5-10 min video with exciting tasks that allow you practicing right away.
I thank the lecturer for this exciting, intensive and highly useful course. It was easy and fun to learn. The team liked the engaging assignments that put the new knowledge to practice right away.
Well-equipped course, lot's of practical assignments, ability to chat and discuss material with each other. I didn't expect to get so many insights on each team member. Our team enjoyed passing the course together.
Join the course to improve your team's knowledge and experience in conflict resolution.
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